Privacy Policy
Learn how we collect, use, and protect your information when you interact with Devix across all our services and platforms.
Last updated:
Nov 25, 2025
1. Information We Collect
We collect specific information to provide reliable repair services, offer accurate support, and continuously improve the experience you have with Devix. This information helps us understand your needs, communicate effectively, and deliver services tailored to your device and situation.
1.1 Personal Information
When you interact with us – whether through our contact form, by phone, or in person—we may collect basic personal details such as your name, email address, phone number, device model, and the issue you’re experiencing. In some cases, you may choose to upload images to help us assess the problem more accurately. This information ensures we can respond quickly, provide correct assessments, and follow up with updates regarding your repair request.
1.2 Automatically Collected Information
When you browse our website, certain data may be collected automatically through cookies, analytics tools, or your web browser. This includes your IP address, device type, browser details, pages visited, time spent on our site, and referral sources. We use this technical data to improve site performance, understand user behavior, and deliver a smoother browsing experience.
2. How We Use Your Information
We use your information to operate our business, deliver strong customer support, and provide a reliable repair experience. Your data allows us to respond to inquiries quickly, keep you informed, and ensure your device receives the care it needs.
More specifically, we may use your information for the following purposes:
We do not sell or rent your personal information to third parties under any circumstances.
3. Sharing Your Information
We only share your information when it is necessary to operate our business, deliver requested services, or comply with legal obligations. This sharing is performed carefully and only with trusted partners who follow strong privacy and security practices.
We may share your information with:
These partners are given access only to the information they need and are required to use it solely for the purpose of assisting Devix.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to help us create a smoother, faster, and more personalized experience. Cookies allow us to remember your preferences, understand how visitors navigate our site, and improve the performance of our pages.
Some cookies help ensure essential functions work correctly, while others allow us to analyze user interactions so we can enhance usability. You are free to disable cookies through your browser settings, though certain features of our website may not function as intended without them.
5. Data Storage & Security
We take your data security seriously and use industry-standard protections designed to keep your information safe. This includes secure servers, encrypted connections (HTTPS), limited access controls, and continuous monitoring to prevent unauthorized access or misuse. While no system is completely immune to risks, we continuously work to protect your information with strong, modern security measures.
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including completing repair services, complying with legal requirements, and maintaining accurate business records. When information is no longer needed, we securely delete or anonymize it to prevent unauthorized use.
6. Third-Party Links
Our website may contain links to third-party sites, tools, or resources. These external websites operate independently and have their own privacy policies, which may differ from ours. Devix is not responsible for their content, data practices, or security measures.
We encourage you to review the privacy policies of any third-party websites you visit to understand how your information may be collected and used outside of our control.
7. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our services, business practices, or legal requirements. When changes are made, we will update the “Last updated” date at the top of this page. Your continued use of our website or services indicates acceptance of the updated policy.
8. Contact Us
If you have questions about this Privacy Policy or would like to request more information about how your data is handled, please feel free to reach out at hello@devix.com. We’re always here to help.
